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* Visit our Help Center for answers to the most frequently asked questions.


Ordering
What are the options available to me for placing an order?
You can place orders 24 hours a day, 7 days a week, 365 days a year via our website. If somehow you are experiencing issues with checkout, or prefer another method, you can always contact us during normal business hours at (877) 323-7238 to place your order. Phone Support is available | 9a-3pm PST (M-F) |. You may also contact us via Live Chat (when available), and by email Support through | support@speedytronics.com | for assistance in placing your order.
What payment methods do you accept?
Save time and hassle with peace of mind by ordering Online 365 days a year while protecting your purchases and keeping your sensitive payment information secure and confidential. We accept all major credit and debit card methods including Visa, MasterCard, Discover, and American Express. Special Financing options are also available through PayPal™ Credit, and now introducing Klarna®, where available. All payments and refunds for standard checkout transactions on Speedytronics are processed via secured PayPal™ and Square (Square, Inc.) server gateways. - NOTE: If purchasing by "eCheck" payment through PayPal, like a regular paper check, an eCheck may take up to 3-5 days to clear (processing time varies upon individual bank's clearance procedures). You'll see the transaction status set for your order as "Pending" after eCheck payment has been initialized. We'll automatically notify you as soon as the process is completed and eCheck officially cleared and immediately ship the corresponding item(s) thereafter. When utilizing an eCheck payment, you don't have to have a credit card or other payment method linked to your PayPal account. The funds come directly from your bank account.
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Shipping and Delivery
When will my order ship?
Every attempt will be made by our warehouses to ship orders that are received by 2 PM Eastern Standard Time (EST) on normal business days (M-F - excludes holidays) on the same day the order is received. Any purchases not shipped same-day will be shipped the next business day contingent upon the availability of resources to fill your order. Some exclusive items may however be fulfilled for shipment within up to 48 hrs. (excluding weekends) and will otherwise also be indicated per item listing (on item's main product page). There are no refunds for freight/shipping charges (if applicable), discounts etc. due to delayed shipping. Peak/Holiday periods are expected increases in volume and thereby could affect normal shipment output times.
What orders qualify for free shipping?
Any order 50 lbs. weight total or below will qualify for 'SpeedyFree Shipping' (+ Same-Day ship) if ordered before 2PM Eastern Standard Time (EST) M-F excluding holidays, or thereafter for standard 'Free Shipping' (normally ships within 1 business days). If you are making a multiple-item purchase and the total combined weight for that order is over 50 lbs, your order will automatically include an additional calculated shipping fee. To rectify this, simply make a separate order to maintain under this per-order weight amount threshold.
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Returns and Replacements
What is your return policy?
Speedytronics utilizes a 30-Day Returns policy on all qualifying defective and all qualifying non-defective merchandise only, *unless otherwise specifically indicated on the item's product page (*per manufacturer's restrictions and regulations—and in these instances, the manufacturer themselves are required to directly handle any request) - To cover service and distribution charges, a 15% standard return processing/restocking fee from merchandise total will be assessed. There are no restocking fees for Defective items. Inspected merchandise found non-defective upon a defective claim, a 30% processing fee from merchandise credit total will be applied. Original and Return/Exchange shipping fees are non-refundable, where applied. However, we will ship out new Replacements in the case of a Defective-exchange, free of charge. Upon receipt and inspection, we reserve the right to refuse returns altogether or deduct percentages based on condition of return on a case-by-case basis (in extraordinary situations, or when we make rare exception for an otherwise ineligible return, we may issue coupons, discounts, or Store credit-only)— Please visit our official Return Policy page for full details on our returns procedures and guidelines.
How do I return an item?
- Standard Item Returns will always be accepted as long as these basic minimum requirements are met: **1*. All original packaging and accessories are intact (and don't worry if you had torn or otherwise opened for example the plastic packaging of your item).
**2*. The return request itself is officially made within a 30-day period from date of receipt (delivery) of item.
**3*. The requested return item does NOT meet the criteria outlined in the Restricted Item returns section.
**4*. Obtain an authorized RA# (and this can be done, along with your request, by Getting Support directly, or simply emailing support at: support@speedytronics.com - stating your Order # and basic outline of problem) *!! Important tip on RMA's !!*: Defective and Non-defective product will only be accepted in returnable/resalable condition with all its original packaging. Do Not write the RA number that you receive on the original product packaging (instead, write this legibly on the shipping label itself, or on the box near the shipping label, but assuring barcodes/numbers etc. are not accidentally overwritten - e.g. RA# xxxxx), as this will make the product ineligible for resale, and more importantly, your refund! - Once the RMA request is received and processed and you have obtained your official number, you will also be simultaneously given our Returns Warehouse mailing address for your package.
- Most Return Authorization numbers are good for fourteen (14) days after issuance and expire thereafter, unless otherwise specifically indicated. Any products received after expiration date indicated in official RMA instruction message/email will be refused and you will forfeit the shipping costs (not be reimbursed).

Please visit our official Return Policy page for full details on our returns process and guidelines.
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Secure Shopping
Is your website safe for credit and debit card transactions?
Yes! Regarding the handling and processing of credit and debit cards, all sensitive credit/debit card and personal data is stored in our payment gateway and processor provider's (PayPal, Square, Inc.) secure databases, only to be accessible by those authorized with special access rights to such systems (PayPal, Square, Inc. respectively), and are required to keep the information confidential. Unlike most sites, we do not store or collect credit/debit card numbers locally — your private information (credit cards, financials, etc.) will not be stored on our servers. This method of operation provides the greatest peace-of-mind and maximum security possible for our customers. Please review our Privacy Policy page, which also governs your visit to our website, to understand our practices.
What steps are taken to protect my privacy?
Speedytronics.com (Speedytronics, LLC) is the sole owner of information collected on this site. We are committed to ensuring that your privacy is protected. We will not sell, share, or rent this information to any outside parties, except as outlined in our policies. We collect information from our customers to process online orders and to better serve you with relevant information, such as order confirmations, order status updates, product suggestions, marketing content and research. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and basic payment information. Unlike most sites, we do not store or collect credit/debit card numbers — your payment card information are not stored on our servers, and is instead stored in our payment gateway and processor provider's (PayPal, Square, Inc.) secure databases, only to be accessible by those authorized with special access rights to such systems (PayPal, Square, Inc. respectively), and are required to keep the information confidential. This method of operation provides the greatest peace-of-mind and maximum security possible for our customers. If you choose to receive our optional Weekly deals and Exclusive offer special promotions, your contact info will be used solely for the communication and delivery of this promotional information. We implement a variety of security measures to maintain the safety of your personal information when you: -Submit a request.
-Place an order.
-Access your personal information.  These security measures include: -Password protected directories and databases to safeguard your information.
-Industry standard SSL (Secure Sockets Layered) technology to ensure that your private information is fully encrypted and is sent across the Internet securely.
-PCI (Payment Card Industry) Scanning to actively protect our servers from hackers and other vulnerabilities.  After a transaction, your private information (credit/debit cards, financials, etc.) will not be stored on our servers. Please review our Privacy Policy page, which also governs your visit to our website, to understand our practices.
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