Returns and Replacements

Speedytronics utilizes a 30-Day Returns policy on all qualifying defective and all qualifying non-defective merchandise only, *unless otherwise specifically indicated on the item's product page (*per manufacturer's restrictions and regulations—and in these instances, the manufacturer themselves are required to directly handle any request) - To cover service and distribution charges, a 15% standard return processing/restocking fee from merchandise total will be assessed. There are no restocking fees for Defective items. Inspected merchandise found non-defective upon a defective claim, a 30% processing fee from merchandise credit total will be applied. Original and Return/Exchange shipping fees are non-refundable, where applied. However, we will ship out new Replacements in the case of a Defective-exchange, free of charge. Upon receipt and inspection, we reserve the right to refuse returns altogether or deduct percentages based on condition of return on a case-by-case basis (in extraordinary situations, or when we make rare exception for an otherwise ineligible return, we may issue coupons, discounts, or Store credit-only)— Please visit our official Return Policy page for full details on our returns procedures and guidelines.

- Standard Item Returns will always be accepted as long as these basic minimum requirements are met: **1*. All original packaging and accessories are intact (and don't worry if you had torn or otherwise opened for example the plastic packaging of your item).
**2*. The return request itself is officially made within a 30-day period from date of receipt (delivery) of item.
**3*. The requested return item does NOT meet the criteria outlined in the Restricted Item returns section.
**4*. Obtain an authorized RA# (and this can be done, along with your request, by Getting Support directly, or simply emailing support at: support@speedytronics.com - stating your Order # and basic outline of problem) *!! Important tip on RMA's !!*: Defective and Non-defective product will only be accepted in returnable/resalable condition with all its original packaging. Do Not write the RA number that you receive on the original product packaging (instead, write this legibly on the shipping label itself, or on the box near the shipping label, but assuring barcodes/numbers etc. are not accidentally overwritten - e.g. RA# xxxxx), as this will make the product ineligible for resale, and more importantly, your refund! - Once the RMA request is received and processed and you have obtained your official number, you will also be simultaneously given our Returns Warehouse mailing address for your package.
- Most Return Authorization numbers are good for fourteen (14) days after issuance and expire thereafter, unless otherwise specifically indicated. Any products received after expiration date indicated in official RMA instruction message/email will be refused and you will forfeit the shipping costs (not be reimbursed).

Please visit our official Return Policy page for full details on our returns process and guidelines.

Absolutely. Once we receive your official RA Exchange/Replacement Request (must be within 30 days from when item was first delivered) for a non-defective item, it will then be in-process. After it is finalized from our warehouse we'll send you the official RA Replacement # and forward you all the info you'd need to return-replace it at that point. In the meantime, gather up all the original accessories and packaging that came with your original item so it can be properly processed at the facility. After it's been received, accepted and processed at our returns facility we'll automatically notify and subsequently refund you (minus any applicable return processing charges - see our guidelines here), and upon a new order, a new shipment will be immediately sent out. Please visit our official Return Policy main page for complete details on our returns process and procedures.

Because of specific manufacturer requirements, distribution agreements and other preset regulations, certain product lines and brands are unable to be returned to us directly (instead, to the Manufacturer or manufacturer-suggested Authorized Repair Center for Repair/Replacement services only) and subject to specific restrictions which include an overriding of our standard product Return Policy. These specialty and restricted brands and lines will be as indicated per item listing (on item's main product page)

For the full list of Brands and Lines currently subject to these controls, please visit our Return Policy - Restricted Item Returns page section for complete details.

Please allow up to 7-10 business days warehouse processing time for all Standard item returns/exchanges to be officially accepted and credited. All refund credits are automatically applied to the same payment account used for the original purchase (* Store credit-only may be issued in appropriate circumstances). * ALL QUALIFYING RETURNABLE PRODUCT MUST BE IN ITS ORIGINAL PACKAGING, WITH ALL MANUFACTURING MANUALS, PARTS AND ACCESSORIES. ANY DEVIATION FROM RETURN POLICIES WILL CONSTITUTE A BREACH OF AGREEMENT AND CONSEQUENTLY RESULT IN CHARGEBACKS, PENALTIES &/OR OTHER FEES, UP TO AND INCLUDING REFUSAL OF PRODUCT AND DENIAL OF ANY RA CREDIT WHATSOEVER. RETURN SHIPPING FEES ARE NON-REFUNDABLE (INCLUDING DEFECTIVE MERCHANDISE). In rare cases when an original item had arrived broken or otherwise defective, Replacements will be sent via standard Ground at no charge! - All items returned that are incorrect, visibly abused or damaged by Customer will not be accepted and will be automatically refused by our Returns Warehouses.
- Return Policy does not cover damage to any merchandise due to improper installation, an item physically altered by the end-user/consumer, or from services performed by parties other than Speedytronics

Please visit our official Speedytronics Return Policy page for complete details on our returns guidelines and process.