Why are some items labeled as non-returnable? how do I return these items?

Because of specific manufacturer requirements, distribution agreements and other preset regulations, certain product lines and brands are unable to be returned to us directly (instead, to the Manufacturer or manufacturer-suggested Authorized Repair Center for Repair/Replacement services only) and subject to specific restrictions which include an overriding of our standard product Return Policy. These specialty and restricted brands and lines will be as indicated per item listing (on item's main product page)

For the full list of Brands and Lines currently subject to these controls, please visit our Return Policy - Restricted Item Returns page section for complete details.